On Christmas Eve, I accompanied my mother to WalMart. Not my favorite store but she legitimately needed a few things and I legitimately needed to relieve being stir crazy.
I have worked retail. I did it in high school and college. I did it when we actually had to do math and count change. I did it when we were expected to know the merchandise and where to find it. I did it when our performance reviews were a daily reminder because managers paid attention to customer service.
At WalMart, I experienced three incidents of rudeness:
1. We were looking for a specific cleaning product while wandering through the housewares section. I asked an employee, "Excuse me, may I ask you a question?" She responded, "I don't work in this department." I said, "That is not my question." I proceeded to ask my question and she answered it. Why couldn't she have done that in the first place?
2. One of the items we picked up was stocked in two areas on the same aisle. The price difference for the same item was about $6. I pointed this out to my mother so we could pay attention at check out. I have a mean memory and I knew the rough cost of every item we were buying. Of course, two of them rang up at the higher price. The cashier was rude as she let us know she would have to wait for a price check. Fine with me. When the equally-rude, yet higher-on-the-totem-pole person arrived, I offered to go with her to show her exactly where I found these items. She proceeded to weave and run through the store with the cart as her taser. To borrow a line from Christmas Vacation, "Let's burn some dust. Eat my rubber." We purchased our items at the price listed on the shelf. Saved close to $20 versus what rang up on the register. I was persistent but I was not rude.
3. In the parking lot, we unloaded and I took the basket to the cart corral. On the other side was a woman who could've walked three feet to secure the cart from damaging cars. Instead, she left it rolling toward another car as she backed away. I grabbed it and put it away. If this were football, I would throw my little yellow flag and scream, "Unnecessary Rudeness!"
Today we went to run some other errands. We experienced rude clerks -- the kind who stand and converse with each other and act like you are not standing right there. We witnessed rude fellow shoppers. I may not venture out again for a while.
3 comments:
I am right there with you! This is why you hate shopping.
I promise it isn't always that way. Although I am disappointed that so often employees are rude and have no clue..to anything.
Today, we ventured to Target. The girls and I ran into our share of rude people as well, however, most were customers.
This is really pretty simple...long ago we gave up service for price. Wal-mart, and many of the "big lot" retailers, figured out that the American public was much more enamored with price than they were service. If you want service, go to the independent retailer, and NEVER use Walmart to set any kind of example for service or hospitality!!
The comment from Anonymous is true. I was looking for bargain prices...not great service...but, too bad I couldn't have both. Courtesy shouldn't cost more.
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